All Episodes
Displaying 1 - 6 of 6 in total
Transfer or Terminate: Designing the Handoff That Doesn't Drop the Caller
When a voice AI hands a caller off to a human, the transfer itself can make or break the entire experience. This episode breaks down why most handoffs fail — and how t...
Why Sub-Second Voice AI Is an Architecture Problem, Not a Speed Problem
Voice AI latency figures are everywhere — but without a shared measurement definition, they're nearly impossible to compare. This episode breaks down the four-leg pipe...
Why There's No List Upload — And Why That's the Whole Point
Phony.ai has no list upload screen — and that's a deliberate architectural choice, not an oversight. This episode unpacks why removing that single feature is the found...
The Itemised Receipt: Why Your AI Phone Bill Is Lying to You
Your AI voice agent bill probably isn't lying on purpose — but a blended per-minute rate hides which cost layer is actually running up the tab. This episode unpacks wh...
Buying a Number and Answering a Call Are Two Different Things
Buying a phone number and actually answering a call are not the same thing — and the gap between them is where AI voice platforms silently fail. This episode breaks do...
The Hard Part Is Knowing When to Stop Talking
Trigger words alone won't save a frustrated caller — or catch an AI confidently answering the wrong question. This episode breaks down the three conditions that should...